Return & Refund Policy
Return & Refund Policy
Store Name: Prime Tailor
Contact Email: support@primetailor.shop
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, unworn, and in the same condition that you received it
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The item must be in its original packaging, with all tags attached
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A receipt or proof of purchase is required
Certain items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked on the product page.
How to Start a Return
To initiate a return, please contact us at support@primetailor.shop with your order number and the reason for the return.
If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorisation will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
The following items cannot be returned:
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Items marked as final sale
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Gift cards
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Personal or hygiene-related items (if applicable)
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.
Shipping Costs
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Original shipping fees are non-refundable
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Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item
Exchanges
We do not offer direct exchanges. To receive a different item, please return the original item and place a new order.
Contact Information
If you have any questions regarding returns or refunds, please contact us at:
📧 support@primetailor.shop